Veterinary Client Service Representative
3.
2 East Dundee, IL East Dundee, IL Full-time Full-time From $15 an hour From $15 an hour 11 days ago 11 days ago 11 days ago Are you looking for a position in a field you're passionate about? Do you have excellent customer service skills and want to make a difference in the lives of people and their pets? If so, we'd love to hear from you! As a veterinary Client Service Representative, you'd be responsible for a wide variety of tasks including (but not limited to):
handling a high volume of calls throughout the day appointment scheduling & confirmation taking prescription requests in person/over the phone/via fax updating electronic patient records & attaching records/images checking in/out patients and processing payments at check-out interacting with doctors and technicians to respond to client questions helping educate owners about available products and services.
OUR IDEAL APPLICANT You are someone who:
wants to exceed client expectations, not just meet them.
is friendly, has an upbeat personality, and can engage others in conversation.
can juggle multiple tasks at the same time and enjoys learning.
is calm under pressure, has patience, and doesn't take things personally.
will be able to handle the emotional aspect of working in a field where emergencies and loss can sometimes happen daily.
has experience working in Word and Excel and is comfortable with technology.
works well under any conditions- whether it be a slow day or one where the phones are ringing off the hook.
has excellent problem-solving and time-management skills.
In exchange for your hard work and dedication, we offer a competitive salary and benefits (depending upon part- or full-time status) including veterinary service discounts for your pet(s).
Salary negotiable based on having previous customer service supervisor experience.
Our core values include positive communication, kindness, positivity, and teamwork, so if you think you're our ideal applicant, we'd love to hear from you! Job Type:
Full-time Pay:
From $15.
00 per hour Expected hours:
36 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance Schedule:
10 hour shift Day shift Holidays Weekends as needed Work setting:
Clinic Hospital In-person Application Question(s):
This position includes an every-other-weekend shift that includes both Saturday and Sunday.
Are you willing to work every other weekend? Have you thought about the ability to handle the lows that come with working in this field? Although a majority of our patients are happy & healthy, dealing with emergencies and loss can be a daily part of the job.
Do you feel you would be able to manage the highs and lows that come with a customer service position in veterinary care? We have three hospital locations (Dundee, Elgin, and Algonquin) and your regular schedule may include shifts at more than one location.
Are you comfortable with working at/commuting to multiple locations? Since our Dundee location is a 24/7 emergency hospital, our doctors and support staff are required to work at least 1-2 holiday shifts (including potentially Thanksgiving, Christmas Day and/or New Year's Day.
Would that be an issue for you? What is your desired hourly pay rate?
Experience:
Customer service:
2 years (Preferred) Ability to Relocate:
East Dundee, IL:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 East Dundee, IL East Dundee, IL Full-time Full-time From $15 an hour From $15 an hour 11 days ago 11 days ago 11 days ago Are you looking for a position in a field you're passionate about? Do you have excellent customer service skills and want to make a difference in the lives of people and their pets? If so, we'd love to hear from you! As a veterinary Client Service Representative, you'd be responsible for a wide variety of tasks including (but not limited to):
handling a high volume of calls throughout the day appointment scheduling & confirmation taking prescription requests in person/over the phone/via fax updating electronic patient records & attaching records/images checking in/out patients and processing payments at check-out interacting with doctors and technicians to respond to client questions helping educate owners about available products and services.
OUR IDEAL APPLICANT You are someone who:
wants to exceed client expectations, not just meet them.
is friendly, has an upbeat personality, and can engage others in conversation.
can juggle multiple tasks at the same time and enjoys learning.
is calm under pressure, has patience, and doesn't take things personally.
will be able to handle the emotional aspect of working in a field where emergencies and loss can sometimes happen daily.
has experience working in Word and Excel and is comfortable with technology.
works well under any conditions- whether it be a slow day or one where the phones are ringing off the hook.
has excellent problem-solving and time-management skills.
In exchange for your hard work and dedication, we offer a competitive salary and benefits (depending upon part- or full-time status) including veterinary service discounts for your pet(s).
Salary negotiable based on having previous customer service supervisor experience.
Our core values include positive communication, kindness, positivity, and teamwork, so if you think you're our ideal applicant, we'd love to hear from you! Job Type:
Full-time Pay:
From $15.
00 per hour Expected hours:
36 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance Schedule:
10 hour shift Day shift Holidays Weekends as needed Work setting:
Clinic Hospital In-person Application Question(s):
This position includes an every-other-weekend shift that includes both Saturday and Sunday.
Are you willing to work every other weekend? Have you thought about the ability to handle the lows that come with working in this field? Although a majority of our patients are happy & healthy, dealing with emergencies and loss can be a daily part of the job.
Do you feel you would be able to manage the highs and lows that come with a customer service position in veterinary care? We have three hospital locations (Dundee, Elgin, and Algonquin) and your regular schedule may include shifts at more than one location.
Are you comfortable with working at/commuting to multiple locations? Since our Dundee location is a 24/7 emergency hospital, our doctors and support staff are required to work at least 1-2 holiday shifts (including potentially Thanksgiving, Christmas Day and/or New Year's Day.
Would that be an issue for you? What is your desired hourly pay rate?
Experience:
Customer service:
2 years (Preferred) Ability to Relocate:
East Dundee, IL:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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